There are occasions when the boats do not visit the Arizona Memorial. This can happen as a result of weather conditions, boat mechanical problems, or safety issues at the memorial. If we know in advance that this is happening, then we will do our best to notify you before your tour.
Boarding the Arizona Memorial is only one part of a visit to Pearl Harbor. The Pearl Harbor visitors center, museums, movies, and exhibits are all part of the experience. We feel that it is still worth visiting Pearl Harbor.
Tour companies do not provide refunds if the Navy boats do not take guests to the Arizona Memorial. It is out of the control of tour companies.
Sometimes, during closures that are not related to wind or boat maintenance, the boats will go near the memorial, but not board the memorial. In these cases, guests may still board boats to the memorial and float past it. They will also be able to see the battleship’s remnants. But they won’t be able to disembark the boats and walk on the memorial. Since there is no extra fee for the boat ride, there are no refunds if this happens. Existing cancellation policies apply.